Websites are not business decoration pieces on the internet anymore. More people are now purchasing services and products online. Although online deals vary according to the type of industry, in certain cases 100% of the business margin comes from online orders. To streamline e-commerce activities, many companies take on CRM solutions for increased automation.
CRM or Customer Relationship Management is software that allows automation while collecting and processing the data submitted by customers on the website. Besides, CRM software helps to:
Manage the current customer base
Add new potential customers from the leads
Connect sales and marketing operations to streamline the process
Develops centralized customer support, sales, and marketing strategy
Increase your marketing ROI
CRM integration means combining the CRM software with the content management system of your website such as WordPress, Magento, Joomla, Drupal, etc. CRM integration will create a powerful and robust toolset that helps to manage your clientele in a better way to fulfill their demands and needs.
If your business is ready for a CRM, experts at RORYMARTIN INC. can help you introduce a new CRM solution, integrate with an existing CRM, or customize what you have already. Our professionals can work on virtually any platform. Regardless of what CRM you want to run, our experts in Seattle can help you migrate, integrate, and customize your website.
Your business website is the focal point of your company where visitors interact via whitepapers, blogs, page content, downloadable materials, and more. Each such case can be monitored and analyzed. CRM permits you to find contacts based on the website exploring history and lead generation pages. You can merge automatic web forms to gather customer data and deploy auto-responses.
With CRM integration you can have an explicit picture of your automated sales processes and leverage the data by reshaping your sales activities giving you greater outcomes. Therefore, CRM integration offers the following to your business:
Report on your potential customers and leads
Connecting of pre-sales with follow-ups from after-sales to make sure customer satisfaction
Reduction of manual management updates for sales prospects
Enabling unique and sometimes disparate processes into smooth automated workflows to optimize sales cycles.
The ideal CRM software can help you automate and stay connected with your audience and keeps your team productive while increasing their efficiency.
Key features CRM platforms are:
Lead management
Contact management
Deal management
Email management
Sales Automation
Marketing automation
Reporting and analytics
Customization
Our professional experts at RORYMARTIN INC. Seattle integrate with many CRM solutions. Some examples are:
Salesforce
is cloud-based CRM software that helps business connects with their customers and gets more information about them. Companies that need flexibility should have Salesforce.
Zoho
CRM is Sales CRM software that manages sales, support, and marketing helping your business to scale up.
Nutshell
is a sales-focused CRM with features that makes sales management a lot easier and productive along with the lives of sales managers.
Ontraport
is must-have CRM software for companies involving customizable online transactions. It can integrate the entire customer experience from marketing to cross-selling, transactional sales, and coupon codes, all the way to nurturing and post-sale follow-up.
Apptivo
is the right and inexpensive option for companies who want to manage multiple functions such as procurement, sales, invoicing, marketing, expenses, and more with one app. As it is highly customizable software, you can adapt it the way you do business.
Of course we also implement Chat solutions that enhance the sales and support for your company like Drift to Outreach to Marketo. The workflow possibilities are endless!
If you want to know about CRM integration and its platform, contact us to talk to our expert.