Community Management

Do you know how your customers feel about your brand?

If not, it’s time to consider community management. This goes beyond just growing Instagram followers and Facebook fans.

Your community is spread all over the internet- on Twitter, Instagram, Snapchat, Facebook, Pinterest, LinkedIn, YouTube, Reddit, Quora, various forums, and even the comment section of your blogs. Your brand’s community comprises your target audiences, existing customers, and all the people who directly or indirectly interact with your brand. It is a group of consumers that are organized around the culture, behavior, and lifestyle of your brand.

Brand loyalists are created when a person has a positive experience with the brand. So, customer support and community management on social media are one of the quickest and easiest ways to build brand loyalty.

At RORYMARTIN INC., we understand how to build a social following of your brand effectively while keeping followers engaged. We help our clients by monitoring and reacting to the various interactions happening around their brand and on their accounts.

Community management is often times the front lines for understanding brand sentiment.

Customer positive and negative sentiment on social media can often times trigger a waterfall of agreement. Social Media Management helps you create more of these well-pleased contended customers while re-assuring customers that could have had a better experience with your brand.

With community management services you have opportunities to:

Turn customers into loyal buyers

Win over prospective customers and influencers

Increase your network & partner with other brands

Get raw and valuable feedback on your products and services

Handle customer complaints and re-assure them

Be the supporting and refreshing voice in the comments section

We oversee your social media campaigns as your brand ambassadors to ensure that they are following the strategy we agree upon. Our community management experts in Seattle offer quick guidance to contributors across social media platforms. During the crisis, our experts can step in for damage control and crisis management.

We are proficient in establishing reputation management routines and handling platform metrics. Our twenty-five years of experience across diverse industry niches gives us an edge over our competitors. Since community managers play the role of brand ambassadors, we ensure they are efficient in delivering quality information and support.

Our digital marketing company in Seattle offers a wide gamut of community management services to help brands their online communities more professionally and efficiently.

Monitor: We listen in on and track conversations that are about your brand.

Engage: We keep conversations alive and engage with prospects, customers, and influencers proactively.

Moderate: We weed out troubleshooting customer complaints along with the negative conversations and comments that don’t add value.

Evaluate: We analyze how your brand is perceived and get unfiltered real feedback.

Whether online or offline, social media management can be one of the most powerful jobs for successful brand growth. Our community management experts ensure that your brand is heard, loud & clear.

Discover how we do social media community management. We’d love to discuss it!